Release notes January 2023
The new Zegoal features. Mobile app - Remarks to tasks, "Instructions" for Filling in the Fields of the Tasks...
A human is the main resource that any service is built around
Employees
People are not perfect:
2 hours of decision-making per day*
Maximum capacity to make hard decisions without special stimulants (sleep, glucose, etc.)
*Daniel Kahneman (2014)
4 objects stored in memory**
Short-term memory capacity
**Nelson Cowan (2001)
“How come?”
A logical question from an attentive reader
Technology has markedly evolved over the past 12,000 years... But the human brain hasn’t
“What is the way to improve the efficiency of service staff then? ”
IMPORTANT QUESTION!
Digitize business processes
Benefits of digitizing business processes:
- Accuracy and integrity of collected data
- Objective control of compliance with standards
- Control of compliance with safety regulations
- Enhanced staff efficiency
- Room for development
1. Accuracy and integrity of data
- Single entry principle. Data is recorded in electronic form and is available anywhere on any device
- No need to transfer data from paper documents to a company's accounting system. Electronic data is stored in interconnected form and is ready for processing and analysis.
- Additional data collection: (QR/BR reading), checklists, IoT (sensors)
- Photo record of issues with pegging to a specific customer/location/equipment
2. Objective control of compliance with standards
- Benefit from the user-friendly builder to convert paper checklists and instructions into electronic form
- Available fields: Text Figure Date/time Photo report Pre-filled field Choice/Multi-choice Electronic signature QR/barcode Subtask
- Check the quality of completed work remotely with pegging to property, location, and customer
- Provide feedback to employees in comments about work, and make notes necessary for future work.
- Make work results transparent to your customers. As soon as work has been completed, a document with relevant information will be automatically submitted to a customer’s email in pdf format.
3. Control of compliance with safety regulations
- According to Enablon research, the use of digital technology reduces workplace injury frequency rate from 1.27 to 1.1.
- Supply up-to-date safety instructions to your employees. Add safety self-check fields to job templates, including daily briefs.
4. Enhanced staff efficiency
- Eliminate (minimize) paper document flows
- Mobile access to data on facilities, for which service is performed: record of work (maintenance, repairs), repair and maintenance documents
- Use of electronic instruments to accelerate data collection: Automatic worktime record Electronic timesheet GPS-tracking of travel and visits
5. Room for development
Enhanced efficiency of business processes frees up additional resources.
How can you capitalize on these resources?
- Make more money!
- Perform more work, deliver more services without increasing staff
- Make even more money! Change from reactive to proactive and predictive service
According to research*, the use of proactive and predictive service models cuts costs up to 7 times, while downtime and defects are slashed by 87.3%.
*”Maintenance Costs and Advanced Maintenance Techniques in Manufacturing Machinery: Survey and Analysis”
Douglas Thomas and Brian Weiss
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Helpful information about our product, how to improve staff performance, as well as latest industry trends.
Release notes October 2022
What's new: New Checklist Task Field Type (Beta Testing), CRM. Comments to Companies, Locations, Contacts and Assets, Tasks. Viewing...
Standardization in Retail
How many times have we witnessed a ‘too big to fail’ bubble burst? There is an ever growing list of...
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- support@zegoal.com
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