How many times have we witnessed a ‘too big to fail’ bubble burst? There is an ever growing list of brands that lost the trust and loyalty of their consumers and then faded out of the market. Most of us will have experienced that let-down feeling when our favoured brand fails to deliver. The most successful and enduring retail companies are well aware that standardization of all processes, in all geographical locations, is critical.
While digitalization is now being used in many areas of company operations, work distribution methods are for the most part still being handled in the same way as they have been for a decade or more. In many companies, managers are continuing to use a manual method of assigning tasks to distribute the workload among their teams.
The unexpected events of the past year have meant the retail sector has suddenly found itself faced with trading restrictions, departing customers and supply issues. As bankruptcies began to hit even the biggest of the high street names, retailers have rushed to adopt new strategies to maintain, and potentially increase, their market share. Arguably, those who are best placed to succeed are those already taking steps towards digitizing their operations.
The last decade can truly be called the decade of innovation and automation. New explosions of technological advancement have shaken the lives of consumers and businesses alike.
One area that has seen a dramatic transformation, particularly this year, is field service. Whether it’s a healthcare worker, a telecoms engineer, a construction worker, or anybody else who is out and about, now with the COVID pandemic, it’s more important than ever these field employees are able to get in, deliver their service or product, and get out, with a minimum of fuss, hassle, and wasted time.