Release notes January 2023
The new Zegoal features. Mobile app - Remarks to tasks, "Instructions" for Filling in the Fields of the Tasks...
Filling stations... There is so much more about them than just a place to buy gas for your car. People make a stop here to benefit from a service that is not available on the motorway. There is a fuel station, a café, a tyre service and even a shower.
Competition in this market segment is growing stronger every year. Customer requirements for a broader range of services available at filling stations and excellent quality are growing as well.
In order to offer consistently high quality of all services, filling station networks introduce uniform service standards. These standards appear to regulate everything: from their staff appearance to product display and business processes. Standards are helpful, but, alas, not always met.
As they monitor the quality of services, managers apply the traditional secret shopper and random inspection techniques. But what if a network has hundreds and thousands of stations? Obviously, other tools are required to monitor whether standards are put in place. Such as Zegoal.
Zegoal is used at filling stations as a powerful tool to continuously monitor task performance and operating standards. This is how it is implemented:
Implementation impact:
- Managers receive verification of the promptness and high quality of the work done by in-house staff and contractors.
- 100% compliance with service standards by all of a network’s filling stations.
- The security service monitors the shipment of oil products from the depot and acceptance at filling stations, thereby effectively ruling out theft.
- Automation of part of business processes makes it possible to cut operating costs.
- Staff performance improves starting from the very first month of Zegoal implementation.
- Customer complaints are processed fast and objectively — a checklist with visual confirmation allows reviewing any situation without any bias.
And most importantly
Customers remember the exact location of your filling station. They are willing to drive an extra mile to make sure they enjoy excellent service.
Testimonials
What our customers say
A1
The system is easy to use and helps us to automate management of medical representatives
Gedeon Rihter
Great solution for sales representatives activities monitoring. Easily customized for our needs.
SM-Group
Flexible task templates (really cool!), GPS tracking with mileage control, task reports and all this in one application
AitinPRO
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Release notes October 2022
What's new: New Checklist Task Field Type (Beta Testing), CRM. Comments to Companies, Locations, Contacts and Assets, Tasks. Viewing...
Standardization in Retail
How many times have we witnessed a ‘too big to fail’ bubble burst? There is an ever growing list of...
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An excellent solution for retail standards monitoring. I especially love the flexible report designer.