While digitalization is now being used in many areas of company operations, work distribution methods are for the most part still being handled in the same way as they have been for a decade or more. In many companies, managers are continuing to use a manual method of assigning tasks to distribute the workload among their teams.  

However, manual task dispatch is a time-consuming and cumbersome process. Furthermore, unless a manager has been with a team sometime, and/or has a relatively few number of employees to deal with, achieving an optimal distribution of tasks can be difficult. A digitized system can support managers in obtaining effective and efficient task distribution outcomes, as it is able to synchronize layers of information in order to give the best possible staff match for a task. Time is a company’s most precious resource, and managers should be incorporating digital tools to help them utilise their time more efficiently. Using a manual task allocation process can be a laborious process, and even if the manager knows the team well, there is still the possibility of scheduling conflicts or task/staff mismatch. Automated systems are able to analyze data to encompass various factors, including performance, location, and skill sets in order to optimize task allocation. It can be applied to the work distribution process in any sector ranging from healthcare to retail and engineering to sales.